Accela Citizen Access (ACA)

Effective January 6, 2025, Code Enforcement has expanded its Accela Citizen Access (ACA) portal. Accela is now the preferred portal for all customer projects.

This one-stop solution has long been a request from our customers, and we are pleased to be able to offer this streamlined access to Code Enforcement services.

Resources for customers

User Guides

The following user guides provide step-by-step information on setting up your user login and managing your account:

Video Tutorials

Uploading Plans and Documents in Accela

Resubmittals in Accela
 

Finalizing and Submitting Your Review Package in Accela

Downloading Approved Documents from Accela

Reviewing Issues, Conditions and Notes in Accela

Submitting Revisions to Approved Plans (RTAPs) in Accela

Which projects can utilize the Accela portal?

Effective Jan. 6, 2025, the following projects should submit using Accela:

  • Residential projects, including, but not limited to, the following:
    • Single-family or two-family structures
    • Accessory dwelling units (ADU’s)
    • Garages
    • Residential master plans
    • Residential repairs, renovations and upfits
    • Equipment changeouts (also known as Trade Internet Permits/TIP)
  • Commercial projects, including, but not limited to, the following:
    • Small commercial projects
    • Large commercial projects/OnSchedule
    • Mega projects
    • Special projects

The following specialty service streams will be moved to Accela in the coming weeks:

  • Demolition
  • Townhomes
  • Live Remote Inspections (LRI)
  • Homeowner Internet Permits (HIP)

What about projects that have already been submitted?

Customers with projects already in progress will continue using our legacy portals, Electronic Plan Management (EPM) and POSSE Outrider, also known as the contractor dashboard. These portals will not remain open indefinitely; all customers with new projects should submit using Accela.

Important Information for Our Customers

Need help?

We're here to help! Call our Customer Service Center at 980-314-CODE(2633) and press 1, or e-mail [email protected].

Go to Accela Citizen Access (ACA)