Photo from the lobby of LUESA Customer Service Center, ​​​​​​​​Air Quality Permitting and Enforcement Forms

Customer Service

Get project or technical support from Code Enforcement.

How to Get Assistance

Our Customer Service Center and Code Information & Resource Center (CIRC)​ are open

Mon.- Fri. from 8 a.m. to 5 p.m. 

    Visit us in the lobby at our offices at 2145 Suttle Ave,


    Phone:  980-314-2633 (Follow the prompts)

    ​Customer Support Center: [email protected]

    Code Information & Resource Center:[email protected]

    View the Code Enforcement Staff Directory

    Customer Service Center

    Our Customer Service Center is designed to assist our customers through the permitting, plan review and inspection process. From homeowners with DIY projects to firms that may be new to working in North Carolina or Mecklenburg County, our friendly staff is here to help you move your project forward.  

    The Customer Service Center staff listens to your story and helps find answers to your questions, connecting you with technical assistance from one of our code officials or helping you connect with a different agency that has bearing on your project. Not sure what to do about a hold on your project? Having trouble with our online services? Have a question about your inspection? Confused about whether you need a permit for your project?  We’re here to help.

    Code Information & Resource Center (CIRC)​

    The technical code assistance services of CTAC and RTAC have been combined to create the Code Information and Resource Center (CIRC). It consists of a team of code officials certified in multiple trades that are available to assist in answering questions regarding technical codes. These code officials can answer your code questions and offer guidance as you try to plan your project from conception to submittal. After your project is submitted for plan review or in the field for inspections, this team can still assist, however, the interpretations of your Plans Examiner or Field Inspector will take precedent.

    Submit Your Documents by Fax

    Commercial Permits/Plans: 1-866-851-4479

    Public Records, Documents & Inspections: 1-866-851-3630

    County Fire Marshal: 1-888-295-1914

    Residential Permits: 1-866-851-3650

    Revenue Collection: 1-877-289-9718

    Trades Clerks: 1-866-851-3645

    Code Information & Resource Center (Residential): 1-866-851-3553​

    Code Information & Resource Center (Commercial): 1-866-851-3437​